Refund Policy.

Scope & Products Covered

This Refund Policy applies to every product sold on the Doodex Store at doodex.net/shop, including Odoo apps and modules, premium add-ons, digital downloads and bundled product packages developed and published by Doodex.

This policy works alongside the Doodex Store Terms & Conditions. In case of conflict between the two documents on a refund-related question, this Refund Policy takes precedence.

30-Day Money-Back Guarantee

Doodex offers a 30-day money-back guarantee on every product sold on the Doodex Store. If a product does not match what is promised on its product page, you can request a full refund within 30 calendar days of the original purchase date.

• The 30-day window starts at the moment your order is successfully paid and confirmed.
• The guarantee covers the price of the product, excluding any non-refundable third-party fees (e.g. payment processor charges that may be deducted in some jurisdictions).
• Refunds are issued to the original payment method used for the purchase.

The guarantee is offered in good faith. We rely on customers to use it as it is intended — to protect you when a product genuinely doesn't deliver, not as a way to use a product for a full project and then ask for the money back.

What's Covered vs Not Covered

If your situation is borderline, contact us first — we look at the context, not just the rules. We'd rather find a solution that fits your case than apply a blanket refusal.

How to Request a Refund

Refund requests follow a simple three-step process:

If the issue is technical and clearly fixable, our team may offer to fix the product first — but it's your call. You can always go straight to a refund within the 30-day window.

Processing Time & Method

Once a refund is approved:

• Refunds are processed within 5 to 10 business days from the approval date.
• The refund is issued to the original payment method used for the purchase (credit card, bank transfer, etc.).
• Depending on your card issuer or bank, the credit may take a few additional days to appear on your statement.
• Refunds are issued in the same currency as the original payment. Currency conversion differences (if any) are borne by the customer's bank.

You will receive a confirmation email from Doodex when the refund is sent. If 10 business days pass without the credit appearing, please reply to that email and we'll trace the transaction with our payment provider.

Partial Refunds & Exceptions

In some specific cases, a partial refund may be more appropriate than a full one:

• Bundled products — if only one module of a bundle is faulty, we may issue a refund equal to the standalone price of that module.
• Custom configurations — if a portion of the value delivered to you (e.g. an additional service hour) is non-refundable, only the product itself is refunded.
• Subscription products — for any subscription-style product, a refund covers the current billing period only, prorated from the date of the request.

Partial refunds are always proposed transparently and require your written agreement before being processed.

Cancelled or Duplicate Orders

If an order is cancelled before delivery (e.g. payment failed, fraud check rejected, or the product is no longer available), no funds are charged and no refund procedure is needed. If your card has already been authorized, the authorization is released by your bank within a few days.

For accidental duplicate orders, contact us as soon as you notice. As long as the product hasn't been used commercially in both environments, we refund the duplicate in full, even if the 30-day window applies.

License Termination After Refund

When a refund is issued, the license granted to you for that product is automatically terminated. Continuing to use the product after a refund is considered unauthorized use.

• You agree to uninstall the product from every Odoo environment in which it is deployed.
• You agree to stop accessing any downloaded source code or assets associated with the product.
• Doodex may verify, through reasonable technical means, that the product is no longer active under your account.

If you decide later that you'd like to use the product again, you are welcome to purchase it back at the current price — no penalty for previous refunds.

Chargebacks & Disputes

Please contact us first before opening a chargeback or dispute with your card issuer. Most issues can be resolved within a single business day if we know about them.

Chargebacks initiated without first contacting Doodex may be contested by us, especially when the product has been delivered and the 30-day window has expired. Unresolved chargebacks may also lead to suspension of your Doodex Store account.

Statutory Consumer Rights

Nothing in this Refund Policy limits any non-waivable statutory consumer protection rights that apply to you under the law of your country of residence (for example, the right of withdrawal under EU consumer law for individual non-business customers).

Where local mandatory law grants you broader rights than this policy, those rights prevail.

Changes to This Policy

Doodex may update this Refund Policy from time to time to reflect new products, legal changes or operational improvements. The current version is always published on this page with a "Last Updated" date at the top.

For orders placed before a change, the version of the policy in effect at the time of purchase remains applicable to those orders.

Contact Us

To request a refund, ask about an order, or escalate a refund question:

• Company — Doodex
• Store — doodex.net/shop
• Email — [email protected]
• Subject line — "Refund request — [order number]"

Please always reference your order number — it lets our team find your transaction in seconds and act on the same day.