These Terms apply to every purchase made on the Doodex Store at doodex.net/shop — including all Odoo modules, apps and digital products listed there. They cover orders, payment, license, delivery and ongoing support.
Digital products are delivered to your account / inbox within 2–3 business days after a confirmed order.
Every purchase includes responsive support from a Doodex consultant by email, within 1 business day.
By placing an order on the Doodex Store (accessible at doodex.net/shop), creating a customer account, or using any digital product purchased through the Store, you ("Customer", "you") agree to be bound by these Terms & Conditions ("Terms").
If you are buying on behalf of a company or other legal entity, you confirm that you have authority to bind that entity. If you do not agree with any part of these Terms, please do not complete your purchase.
These Terms apply to all products sold on the Doodex Store, including but not limited to:
Custom development services, consulting engagements and ongoing support contracts are governed by a separate agreement (Statement of Work or Master Services Agreement), not by these Terms. Refunds and returns are governed by the Doodex Refund Policy, available as a separate page.
Adding a product to your cart does not constitute an order. An order is placed when you complete checkout and we receive a successful payment confirmation.
You will receive an order confirmation email at the email address linked to your account. This email is your proof of purchase and is required for any support request.
Doodex reserves the right to refuse or cancel any order in case of obvious pricing errors, suspected fraud, or where the product is no longer available, with a full refund of any amount already paid.
All prices are displayed in the currency selected at checkout. Unless otherwise stated, prices are exclusive of applicable taxes (VAT, PPN, sales tax) which are added at the final step of checkout based on your billing country.
An invoice is issued for each completed order and made available in your Doodex account.
Doodex Store products are digital. After a confirmed order:
What "business day" means. Business days are Monday to Friday, excluding public holidays observed by Doodex. Orders placed during a weekend or holiday are treated as received on the next business day.
If you have not received your delivery email after 3 business days, please check your spam folder and then contact store@doodex.net with your order number.
Unless explicitly indicated otherwise on the product page, every product purchased on the Doodex Store is delivered under a non-exclusive, non-transferable license granted to the Customer for internal business use.
The Odoo platform itself is licensed by Odoo S.A. under its own license terms (LGPLv3 for Community, OEEL for Enterprise). Nothing in these Terms grants the Customer rights over the Odoo platform itself.
Each purchase from the Doodex Store includes:
Upgrades to a new major Odoo version may require purchasing a new version of the product, or an upgrade fee, depending on the product. This is always disclosed on the product page.
Support is provided in English (and in French where possible) by email, with a target first response time of one business day.
All products sold on the Doodex Store, including source code, configurations, documentation, screenshots, demo data, branding and visuals, remain the intellectual property of Doodex (or its licensors).
The Customer obtains a license to use the product under Section 06, but no transfer of ownership occurs. Any modification, derivative work or integration developed by the Customer for internal use remains subject to these Terms.
Doodex warrants that, at the moment of delivery, the product will substantially conform to the description published on its product page, on the Odoo versions listed.
Except for that express warranty, products are provided "as is" and "as available". To the maximum extent permitted by law, Doodex disclaims all other warranties, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement.
Doodex does not warrant that the product will operate uninterrupted, that it will be compatible with every third-party module the Customer installs, or that it will satisfy every requirement not explicitly described.
To the maximum extent permitted by law:
These limitations do not apply to liabilities that cannot be limited under applicable mandatory law (e.g., gross negligence, willful misconduct, infringement of intellectual property rights).
Doodex may update these Terms from time to time to reflect product changes, new features, legal requirements or operational adjustments. The current version is always published on this page with a "Last Updated" date.
Material changes will be communicated to active Customers by email or through their Doodex account. Orders placed before a change are governed by the version of the Terms in effect at the moment of purchase.
These Terms are governed by the laws of the Republic of Indonesia, without regard to its conflict-of-law principles.
The parties will first attempt to resolve any dispute amicably. If the dispute cannot be resolved within sixty (60) days, it shall be submitted to the exclusive jurisdiction of the competent courts of Jakarta, Indonesia, unless the parties agree in writing to arbitration under the rules of a mutually accepted arbitration body.
For any question regarding these Terms, an order or product support:
Please reference your order number in every message related to a purchase so we can route your request to the right team. For refunds and returns, please refer to the Doodex Refund Policy.
Our team handles every support request and order question by email — usually within one business day. Drop us a line with your order number and we'll take it from there.
Document Version 1.0 — June 4, 2026
